Logistics · on-demand moving

Shift

Customer, driver and delivery-management applications for coordinating moves and transporting diverse loads.

On-demand delivery platform

AI Development opportunities

Help logistics teams respond faster without automating accountability away

A current AI layer could help interpret demand, quotes, routes and delivery exceptions while keeping pricing, worker-impact and customer-service decisions understandable and supervised.

Demand and capacity planning

Forecast service pressure and vehicle demand from approved operational signals.

Quote and route assistance

Suggest explainable time, distance and capacity ranges while keeping the final price reviewable.

Dispatch exception triage

Summarize late, unmatched or changing jobs and route consequential cases to an operator.

Support copilot

Retrieve approved order and policy context, draft responses and preserve human escalation.

Logistics AI guardrail

Implementation would require precise-location privacy, worker fairness, explainable pricing and dispatch signals, safety review, human approval for consequential decisions, measurable evaluation, monitoring and auditable escalation.

Explore AI Development →

Project context

Make moving less fragmented for customers and crews

Shift is an on-demand moving service connecting consumers and businesses with man-and-van providers in the UK.

OpenGeeksLab joined an existing product to extend functionality and update the design across customer, driver and delivery-management experiences.

Problem to be solved

Coordinate three audiences around one delivery workflow

Give customers a clear way to price, schedule, pay for and follow a move.
Give drivers tools for orders, schedules, routing, status and earnings.
Give managers real-time operational visibility across bookings and crews.
Preserve the existing product while extending its design and functionality.

Customer application

From move details to live delivery tracking

Secure account access

Two-factor registration plus editable profile and order information.

Flexible move setup

Pickup, destination, residential or commercial move type, item details and suitable van selection.

Scheduling and pricing

Requested arrival time and fare calculation using time and mileage.

Integrated payment

In-app card processing through the payment workflow described in the source.

Live trip visibility

Route changes, delivery status and vehicle movement displayed on a map.

Support and feedback

Pickup notes, editable checkout, real-time messaging, calls and post-delivery ratings.

Driver application

A mobile operating view for delivery crews

Contractor onboarding

Two-factor access for delivery crew.

Order discovery

Search, accept and schedule suitable current or future jobs.

History and earnings

Completed-order history and payment tracking.

Availability and status

Working hours plus accepted, collection, transit and completion states.

Real-time support

Telephone and in-app chat when a job needs assistance.

Routing and tracking

GPS directions, trip combination, route optimization and manager-visible location.

Delivery manager platform

Real-time control across bookings and crews

The administration panel schedules work, tracks delivery progress and manages the operational details behind each move.

Customer and crew detailsEnquiries and bookingsLive delivery statusSchedule updatesPayments and commission ratesOperational workflow tracking

Technology and delivery

Extend a legacy product without discarding working foundations

The PDF says the initial logic used jQuery and that newer components and pages were added with React.js while preserving legacy code.

The four-month delivery used weekly stand-ups and involved two to five specialists at different stages.

React.js

jQuery

JavaScript

HTML5

CSS3

PHP

Laravel

Apache Cordova

Parse

Commercial model and outcome

A connected operating model for on-demand moves

Customer pricing is based on time and distance, with drivers receiving a fixed percentage of the delivery price.

Payment, tracking and feedback workflows increased transparency and convenience. During the COVID-19 outbreak, Shift also introduced a London shopping-delivery service.

Building a logistics product?

Connect customers, crews, operations and responsible AI.

We can help shape booking, dispatch and delivery workflows around the people who keep goods moving.

Discuss your platform