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City dwellers opt for fulfilling all the essential and urgent needs with a single tap on the phone: car rent app solutions, delivery, logistics, education, fintech, caregiving, hospitality industry, household services, rental properties, healthcare, fitness, staffing, dating. The on-demand economy has become the new normal. And the world will never be the same again.
In this post, OpenGeeksLab will focus on personal car rent apps that are now firmly in place. If you are about to jump into the niche, then a mobile solution is unlocking great earning power. But creating a car rental mobile app is a challenging and time-consuming task due to high competition and struggle for a loyal customer base. This way, personalized services, value, simplicity and convenience are an absolute must to deliver a successful car rent app.
Keep on reading to uncover essential insights into how to develop an advanced car rental mobile app and tips on how to conquer the niche.
A car hire app at its core should be functional and useful for both drivers and passengers, providing real-time interactions between server and application. Let’s take a step-by-step look at important insights and their creation process:
Passenger requests a cab through a car rental mobile app, customizing rides to their personal preferences. Customers can choose an instant book or a scheduled trip.
A program matches passengers with appropriate cabs. A driver receives a request and then decides whether to accept or reject it. In case of trip rejected, another driver receives an order.
An application calculates travel cost, time and distance. Clients, in turn, can track trip progress in real-time.
Service charges a customer after the trip is over. The total fare depends on vehicle type, location, demand, peak hours, weather conditions, distance.
After the ride, a person will be asked to rate a driver and leave feedback on services provided. Rating system encourages a car rental company to deliver better services. Drivers are able to rate passengers too.
With reduced fares and ease of booking taxis through mobile apps, traditional companies are losing ground. In 2020, user coverage is 19.3%. It is expected to reach 20.6% by 2024. CAGR will be 17.5% for the period 2020-2024. As a result, by 2024, the projected market size is 365.912 million U.S. dollars.
Uber, Lyft, Ola, Grab are prime examples of good car rent apps.
Car rent app development is a complex process consisting of several stages. Let’s go see crucial points you should consider before creating a mobile car rental app.
The assessment process is a fundamental stage as it determines the future success. It is vital to initially find your niche, evaluate your idea, the development process, core in-app functions. It is necessary to think over the general car sharing rental app’s concept so that it could conquer the market.
To create an exclusive app, a business runner should study in detail niche tendencies, local features and legal issues, analyze competitors, target audience, carry out calculations.
At this stage, you should draw up terms of reference for designers and programmers, functional scope, built structure, choose technologies for project implementation. It is crucial to clearly formulate tasks and goals beforehand, make sure that the project is technically feasible, select implementation methods.
The personal car rent apps field is oversaturated. Clients opt for novel and valuable services. Hence, ensure unique user experience as it is key to future success.
Design has no longer been about the wow factor. It is about delivering personalization, convenience, minimalism, accessibility. That is, the interface should be intuitive, simple and enjoyable so that people could easily use your platform on the go and get services they need in a split second.
Choosing a software vendor to create a short term car rental app is one of the top priorities as it determines your future project’s outcomes. To make things right, explore the company’s portfolio, its tech stack, niche services they provide. After all, it is these experts who will implement your ideas.
Engaging new users and retaining old ones is an essential task when building an application. In personal car rental apps, new customers are attracted through various advertising platforms and services such as PR, social media marketing, referral programs. To retain existing customers, it is vital to create proper feedback, loyalty system and constant support.
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A car rent app should serve three distinct user groups: passengers, drivers and the company’s managers. Accordingly, it must deliver three separate platforms to cover each of them.
Let’s see core features that should be present in a mobile car rent app for passengers. Here they are:
This feature ensures robust personal data protection. After registration, customers will be required to set a password and confirm it via email or phone number.
When booking the trip, passengers can further customize ride options such as payment method, pick-up/drop-off location, time, car type (standard/luxury), language, driver gender, and many more
After requesting a ride, customers will be matched with the relevant driver and cab type.
Individuals can monitor vehicle movement in real-time via an online map thanks to location API with GPS tracking.
Passengers can choose suitable payment options like cash, credit/debit cards, discounts, or bonuses.
Users can view previous bookings at hand. They can also add preferences to their personal list and make adjustments so that their trips come to perfect
Allowing persons to set the desired language helps improve user experience and boost the target audience.
After a ride, passengers can leave reviews as well as rate drivers and services provided. With reviews and ratings, a business runner can measure service quality and enhance it.
Users receive notifications on order details, system updates, loyalty programs.
This feature offers discounts and great deals to both existing customers and newbies.
Users can text or call drivers and the company’s managers. It is convenient if it can be directly from the application without forcing users to exchange phone numbers.
Let’s uncover the basic functions of a car hire app for drivers. There they are:
Drivers, as it is for passengers, need to pass two-factor authorization via email or phone number.
To verify an account, drivers should upload driving documents.
After receiving an order, drivers can accept or reject rides. They also set order status: on the way to pick-up location, reached pick-up location, ride started, ride on-going, reached drop-off location, trip ended, bill generated.
Drivers can track daily/monthly order history, financial reports, bonuses received.
Drivers receive notifications on incoming orders, including passenger preferences for roominess and additional equipment (child seat, roof rack, etc.)
Accurate and advanced navigation helps drivers reach their destinations with high precision thanks to route builders, indicating traffic jams and congestion.
As with a passenger version, drivers should be able to choose a convenient language.
An admin panel allows managers to control the entire workflow in a centralized system as they are responsible for quality control, have to sort out disputable situations and regulate employees’ activities. That’s how:
Managers can create, store, modify in-app content.
Having full information about drivers/passengers at hand, admins can track in-app activities, trip history, financial outcomes, answer complaints, resolve issues, etc.
Managers verify drivers’ accounts, checking documents provided.
Admins can track and manage passenger data needed to provide services and process complaints.
Managers process drivers’ data, check and admit newcomers, as well as disconnect existing ones from the system.
Admins can process payments, assign drivers’ commission, and manage bonuses.
Administrators can send notifications to passengers/drivers about order status, payments, system updates.
Administrators can add cities and countries where services are provided.
Bonuses work to attract customers/employees and competently motivate them for further trips. Managers process reward schemes for passengers/drivers.
There are four common revenue streams applied in car rental mobile apps. Let’s unlock each of them:
Passengers pay service commission per trip. The total fare may vary based on time, distance, stopover, cancellation, early booking, vehicle type, etc.
Drivers are charged per trip. The fee is deducted from the total trip fare based on location and vehicle type.
Customers have to pay more in case of traffic congestion, bad weather, public holidays or high demand. It is essential to be transparent about this policy and inform customers in advance in case of price increases.
This makes it possible for other brands to get into partnerships to attract more customers. Advertisements can be in-app or in a taxi. A business runner gets money; brands get new customers; customers get multiple deals and benefits.
Currently, our team is engaged in the Queen Car app development for the Middle East region. Check out our best practices below.
Current work-life tempo forces traditional taxis being replaced with personal car rent apps. Their exemplary services and advanced solutions led to the niche resound success. But this is a competitive market with a keen battle for a loyal customer base. The best way to win over clients is to give them extra simple along with reliable capabilities with just a few taps. That is what was behind Queen Car.
The service has separate apps for passengers, drivers and the company’s management. We did not create a car hire app from scratch but jumped into the ongoing development process. Our tasks were to develop and integrate extra functionality to the legacy system, create and implement microservice architecture for the new server structure. What’s more, we were assigned to redesign existing iOS/Android apps for passengers and drivers.
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Before entering the workflow, we have explored existing platforms. After that, we provided server solutions to ensure capacity and stable system operating along with UI/UX redesign.
Our customer has a legacy passenger application we need to integrate with. Here are the advanced solutions implemented for regular users:
Users register by setting a password and passing authorization via email/phone number.
Customers book a ride and customize it by selecting pick-up/drop off location, setting time, date, scheduling trip, choosing car type, payment method, availability preferences, flat rate/fare, settings language, driver gender.
Based on personal preferences, a program matches the request with suitable chauffeur and vehicle type.
People can monitor trip status: a vehicle on the way to pick-up location, reached pick-up location, ride started, ride on-going, reached drop-off location, trip ended, bill generated.
Users can choose from several payment options such as credit/debit cards, cash, discounts.
Customers can track all their past in-app bookings.
There are two available languages: English and Arabic.
Users can select either light or dark color mode.
After each trip, users are asked to leave a review on a driver and services provided.
Users are notified on trip status, system updates, discounts, referral programs, etc.
There is a referral program to retain existing passengers and engage newcomers.
Clients can text or call drivers/managers via an app.
Besides the private car, passengers can opt for picking a shared vehicle at a lower price.
Our customer has a legacy driver application we need to integrate with. Here are the functions provided for chauffeurs:
Drivers are also granted access to an application by confirming password via email/phone number.
To finish setting up an account, chauffeurs must provide driving documents.
Drivers can independently search for orders, as well as accept or reject incoming requests.
Chauffeurs have daily/monthly statistics on rides and income.
A driver can switch between light and dark color modes.
Drivers receive notifications on requests, earnings, system updates, rewards..
Advanced navigation helps drivers reach their destination with high precision and in a relatively short time.
As it is with passengers’ app, there are English/Arabic languages are available for drivers.
Chauffeurs can top up their balance through a scratch card.
A company’s managers manage the overall workflow within a centralized system. Here is the functionality applied to decent admin panel:
Managers are provided with full control over the service content.
A dashboard contains robust data on all in-app activities in real-time.
Managers check required documents for drivers before verifying their accounts.
Admins can monitor/manage in-app passengers’ activities: personal data required for providing services, rides history, customer complaints, bonuses. Also, they can add/modify/delete passengers.
Admins can monitor in-app chauffeurs’ activities and add/modify/delete drivers.
Managers can view/manage bookings (completed/pending/canceled by user/canceled by driver and filter by day/week/month/specific time period.
Managers can send notifications to passengers/drivers.
Admins get access to the fleet management: vehicles’ types, rates and other details.
Managers can add/modify/delete cities where the service is provided.
Admins can retain existing drivers/passengers and engage newcomers by offering them referral bonuses, loyalty programs, special offers. etc.
To accomplish required tasks, seven people were involved in the workflow: two backend developers, one frontend developer, one mobile Android developer, one mobile iOS developer, one project manager, one UI/UX designer.
We used the following technological solutions: Node.js, Java, Kotlin, Swift, Objective-C, Nest.js, Angular, Mongo/Redis, TypeScript, GRPC, RabbitMQ, Express, Mongoose, Twilio complex solution for audio-calls.
Our customer makes a profit by charging riders/drivers fare on the ride’s length and duration.
The project is ongoing. Additionally to the services our team has already delivered, we keep developing server-side solutions and integrating into mobile/web apps to ensure high-load capacity, fault isolation, scalability, performance and security.
An app to rent cars from owners is holding a leading position among on-demand apps and is worth investing in. If you are about to jump into providing car hire app services, then a mobile car rent app is what you absolutely need. Contact us without hesitation. What’s more, you can book a free online consultation with our experts. We have all tools to build a custom car rent app.
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