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case studies

Shift

Multifunctional on-demand delivery service app for
diverse loads in the UK

A Look Back

If you have ever experienced moving, then you know how stressful it can be. Packing up all the stuff, getting it from point A to point B, packing/unloading truck, loading boxes to new apartment/office. Then, taking old stuff to the skip or storage. It is a total pain, expensive in terms of cost/time.

Our client approached us to develop an on-demand moving app that would connect businesses and consumers with man & van services. A platform was about to help streamline all the processes as well as eliminate mix-ups while delivering items purchased online, moving to a new office/apartment, hauling away old junk. And save time/money.

Problem to Be Solved

We did not join the development at start, so far as the project was ready to a certain extent. The service was supposed to combine three audiences working together—customers, drivers and delivery managers. Thus, we had to develop three distinct user-friendly applications to serve both customers and drivers, as well as an admin panel for delivery managers to manage the workflow. Besides, our tasks included design update plus functionality extension.

Our main aim for the Shift platform was to create a solution that would automate our client’s business, help his service grow quickly and efficiently run on a long-term basis.

Development Process & Software Solutions

Customer Version

post the moving request

set up the pickup and
drop-off location

get an upfront price based on time and mileage

pay within the app

instantly get matched with a driver and shifter with the perfect pickup truck

a van is on the way to help

To ensure painless moving for customers, we developed a responsive web application to make ordering as simple as possible straight from their smartphones in a split second. We implemented these vital functions:

Two-Factor Authorization

Customer login/registration options are accompanied by phone number authorization which enables ensuring a higher safety.

Profile and User Settings

End users can set/edit their personal information plus preserve essential data about orders.

Pickup/Dropoff Location

Customers set pickup/dropoff addresses so that a platform can build the best route.

Residential & Commercial Moves

Two shifting options available—both personal and business moves.

Custom Order Placement

If a user chooses regular moving options, then all box-sizing parameters, as well as vehicle type, number of shifters, are filled automatically. If items are not listed in standard kit, there is a custom option available. This way, users can add specific options, set box-sizing/volume/weight, pick suitable vehicle type.

Delivery Price Bidding

Instant fare calculation based on time and mileage.

Van Type

Users can choose suitable van type from a fleet of delivery vehicles for both small-scale and large-scale moves.

Scheduling Deliveries

Customers can schedule desired day and van arrival time.

Payment Gateway Integration

Payments are performed directly in the app with a gateway API that allows securely processing credit card transactions plus ensures a smooth user experience.

Live Order Tracking

Users can monitor movements at hand: delivery route, route adjustments/changes are displayed on the map in real-time.

Pickup Details for Drivers

As not all addresses are supported, customers can send notes to drivers and clarify pickup details: apartment features, number of storeys, etc.

Check-Out

Initially, users could pick delivery items only in the first step. We added a check-out feature so that users could change/add/delete/cancel their orderings before payment.

Real-Time Messaging and Calls

Customers can chat with support and receive instant responses in case of inquiries/complaints/emergencies.

Actionable Rating System

When delivery is completed, users will be asked to rate drivers/shifters plus leave feedback on services provided.

Driver Version

select order

schedule delivery

set delivery status

plan route

complete order

get paid

We created a mobile version for delivery crew which provides man & van services and added the following functions:

Two-Factor Authorization

To get access, contractors should also pass easy signup through two-factor authorization.

Advanced Orders Search

Shifters can pick suitable orders among existing variants.

Manage Multiple Deliveries

Besides auto accepted orders, drivers can manually schedule future deliveries for a particular day and time through in-app calendar.

Order History

Delivery crew has access to order history split by completed tasks and arranged by time, day and week.

Earning History

Contractors keep track on their payments through in-built earning calculator.

Real-Time Support

Drivers can contact support team via telephone or in-app chat and report a problem.

Indicator of Availability

Shifters can specify available hours so that clients could stay tuned during order processing.

Location Tracking

Contractor’s location is transmitted to server so that delivery managers can observe it in admin panel on the go.

Delivery Status

Shifters set delivery status: accepted/rejected, on route to collection, collected, completed. Also, item delivery status has regular automatic updates.

Simple Logistics System With GPS Map Integration

Logistics system allows getting driving directions, combining trips and optimizing route. Besides, navigation provides drivers with data on distance, time, traffic conditions.

Delivery Manager Version

Admin panel for managers allows them to efficiently schedule plus track the workflow in real time. Thus, managers can manage orders at hand: customer details, delivery crew details, enquiries, bookings, updates, payments/commission rates.

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